Summer Student - Medical Administrative Assistant (10-week program)

Job Description

Title: Medical Administrative Assistant - Bilingual

Reports To: Office Manager

Location: 2300 Eglinton Ave W or 2000 Credit Valley Rd

Job Type: Summer Student – 10-week program

Credit Valley Family Health Team (CVFHT) is an Academic Family Health Team affiliated with Trillium Health Partners and the University of Toronto. It is an engaging inter-professional primary care team dedicated to continuous learning and excellence within primary care with a demonstrated record of accomplishment of impactful quality improvement activities. It is a not for profit organization that receives funding from the Ministry of Health and Long Term Care and provides primary health care services to over 13,000 patients in Mississauga. The CVFHT also has a mandate to provide French language primary care services to the Francophone community.

The Administrative Assistant supports the professional staff and learners of the Credit Valley Family Health Team and CVH Family Medicine Teaching Unit in providing exceptional quality care to all patients and their families.

Medical Administrative Duties:

• Greets and registers patients to the clinic in a professional friendly manner.
• Enters/checks all demographic, contact (including email) and health card information accurately electronically and does manual check.
• Ensures all forms required are handed out, explained, completed and collected.
• Prints encounter sheets and labels.
• Books appointments as required.
• Collects money and creates invoices – when needed.
• Reconciles cash/cheques with outstanding invoice and prints receipts.
• Answers phones in a timely and courteous manner.
• Manages interactions proactively and deescalates challenging situations.
• Ensures tasks assigned in Accuro and Microsoft Outlook are completed in a timely fashion.
• Ensures all billing sheets are handed in on time.
• Trouble shoots minor IT issues or alerts IT department or consultant as needed.
• Supports FHT activities such as notes at meeting, statistical collection.
• Participates in continuous quality improvement efforts including projects and tests of change.
• Providing administrative support the Office Manager.

In the performance of the above duties, is responsible to maintain a smooth, positive working relationship with key contacts and for imparting to the public a favourable impression of the Credit Valley Family Health Team and the Credit Valley Hospital Family Medicine Teaching Unit.   

Major qualifications required in order to succeed in the job

Skills

• Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Coordination, Deadline-Oriented, Internal Communications, Reporting Skills
• Ability to speak and read in French is considered an asset.

Previous Related or Special Experience Necessary:

• Effective communication/interpersonal skills
• Proficient at use of computers and Microsoft Office, Excel, Word
• Experience with use of excel spreadsheets

Work Conditions:

• Operation of desktop computer and peripherals
• Extended periods of sitting and standing
• Interaction with employees, management, and occasionally the public
• Working in a busy office environment with frequent interruptions