Manager, HR and Administration

Job Title:               Manager, HR and Administration

Reports to:            Executive Director

Organizational Profile

CVFHT is an Academic Family Health Team affiliated with Trillium Health Partners and the University of Toronto. It is an engaging inter-professional primary care team dedicated to continuous learning and excellence within primary care with a demonstrated track record of impactful quality improvement activities. It is a not-for profit organization that receives funding from the Ministry of Health and Long-Term Care and provides primary health care services to over 16,000 patients in Mississauga. The CVFHT also has a mandate to provide French language primary care services to the Francophone community.

Roles and Responsibilities

Human Resources (60%)

• Develop strategic performance metrics and targets for the HR program.
• Develop and maintain HR policies and procedures.
• Manage the total rewards portfolio in collaboration with the Financial Controller.
• Approve employee vacation requests and monitor vacation schedules to ensure adequate coverage.
• Identify current and prospective staffing requirements.
• Post vacant positions and advertisements as needed.
• Prepare interview guides with managers and participate in interviews.
• Oversee employee onboarding of new hires.
• Administer parking permits as well as issuing, activating and deactivating staff ID badges / proximity cards with the support of building maintenance.
• Ensure that all employees adhere to company HR policies and procedures.
• Develop employee training as it relates to HR policies and procedures, conflict management, difficult conversations, employee relations or ethical behaviour.
• Provide and monitor mandatory employment training.
• Assist with contract development and negotiations.
• Handle employee complaints including conflict resolution, accidents, accommodation and investigations.
• Administer progressive discipline with appropriate managers.
• Maintain employee files, training records and total reward packages.
• Manage all HR related contracts and relationships.
• Manage and oversee student volunteers assigned to assist this portfolio.

Executive Associate to Senior Management (30%)

• Manage the day-to-day operations of the Executive office including calendars, meetings, agendas and packages.
• Attend relevant meetings to assist with meeting flow, minutes and reporting.
• Provide day-to-day supervision of staff reporting to the Executive Director.
• Prepare external and internal communications such as newsletters, announcements, reports, manuals and presentations.
• Plan leadership events such as retreats or training and orientation.
• Receive and respond to inquiries from internal and external officials, executives, physicians or government representatives.
• Identify and resolve difficult and escalated issues.

Board Liaison (10%)

• Manage board meetings including booking, preparing agendas and packages.
• Maintain up to date governance materials
• Perform other governance tasks as needed.
• Maintain discretion and confidentiality about all board matters.

Required Qualifications, Skills and Abilities

• CHRP or CHRL certification is mandatory.
• Three to five years of relevant work experience.
• Excellent administrative skills.
• Must have a valid driver's license and access to a car.
• Excellent communication skills.
• High degree of accuracy and attention to detail.
• Ability to prioritize and manage time effectively.
• Healthcare experience and EMR experience (preferably Accuro) preferred.

To apply for this vacancy please submit your application through our website or send your resume with cover letter via email to hr.cvfht@thp.ca.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Credit Valley Family Health Team will provide accommodation throughout the recruitment and selection process. If you require accommodation, we will work with you to meet your needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Please note, only those candidates selected for an interview will be contacted.